WANA BANA’S TERMS AND CONDITIONS
Version March 2014
These are Wana Bana’s General Terms and Conditions. These General Terms and Conditions always apply when you use our website or place an order through our Website, and they contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these General Terms and Conditions so that you can consult them at a later time.
- Wana Bana:
- Owner: Maria Liliana Rengifo Montoya;
- Address: Dieperinklaan 23, 3571WJ, Utrecht, Nederland;
- Telephone number: +31 642 57 61 80
- E-mail address: firstname.lastname@example.org
- Chamber of Commerce number: 59319739
- VAT identification number: NL260611177B01
- Website: the Website of Wana Bana, to be found on www.wanabanadesign.com and all of its subdomains.
- Client: the natural person not acting in the performance of a profession or business who enters into an agreement with Wana Bana and/or is registered on the Website.
- Agreement: any arrangement or agreement between Wana Bana and the Client of which the General Terms and Conditions are an integral part.
- General Terms and Conditions: these General Terms and Conditions.
Applicability of the General Terms and Conditions
The General Terms and Conditions apply to all offers, agreements and deliveries of Wana Bana, unless explicitly agreed otherwise in writing.
If the Client in his order, confirmation or any other communication alleging acceptance of the General Terms and Provisions includes any provisions that differ from, or are not in included the General Terms and Conditions, such provisions will only be binding upon Wana Bana if and in so far as Wana Bana has accepted them in writing.
Prices and information
All prices posted on Wana Bana’s Website include taxes imposed by the government.
If shipping costs are charged, these will be clearly stated in good time before the contract is concluded. These costs will also be displayed separately in the ordering process.
The content of the Website is composed with the greatest care. Wana Bana cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from Wana Bana are subject to obvious programming and typing errors.
Wana Bana cannot be held responsible for deviations in colour that result from the quality of the colours displayed on the screen.
Conclusion of the Agreement
The Agreement will be deemed to be concluded at the moment the Client accepts the offer of Wana Bana subject to the conditions laid down by Wana Bana.
If the Client has accepted the offer by electronic means, Wana Bana will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, the Client will have the possibility to dissolve the Agreement.
If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, Wana Bana will have the right to demand fulfilment of the Client’s obligations until the correct data is received.
Wana Bana has the right to refuse orders from clients that act in the exercise of their profession or business.
To make optimum use of the Website, the Client can register using the registration form/the account sign-in option on the Website.
During the registration process, the Client will be asked to choose a user name and password with which he can log on to the Website. The Client alone is responsible for choosing a sufficiently reliable password.
The Client must keep its login credentials, user name and password strictly confidential. Wana Bana cannot be held liable for any misuse of the login credentials and is always entitled to assume that the Client who logs on to the Website is the party that it professes to be. The Client is responsible for and bears the full risk of any and all actions and transactions performed via the Client’s account.
If the Client knows or has reason to suspect that its login details have become available to unauthorised parties, it will be required to change its password as soon as possible and/or to notify Wana Bana accordingly so as to allow Wana Bana to take appropriate measures.
Execution of the Agreement
As soon as Wana Bana has received the order, it will send the products to the Client without delay and with due regard for the provisions of paragraph 3 of this article.
Wana Bana is authorised to engage third parties in the fulfilment of its obligations under the Agreement.
Well ahead of the date on which the Agreement is signed, information will be posted on the Website, which clearly describes the manner in which and the term within which the products will be delivered. If no delivery term has been agreed or stated, the products will be delivered within 30 days at the latest.
If Wana Bana is unable to deliver the products within the agreed term, it will notify the Client accordingly. In that case the Client can decide either to agree to a new delivery date or to dissolve the Agreement without incurring any costs.
Wana Bana advises the Client to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing using the Return form or by email. For further details, see the article about guarantee and conformity.
The risks associated with the products will transfer to the Client as soon as the products are delivered at the agreed delivery address.
If the ordered product can no longer be supplied, Wana Bana is entitled to deliver a product, which is comparable in nature and quality to the ordered product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the product free of charge.
Right of withdrawal
The Client will have the right to dissolve the distance Agreement with Wana Bana within 14 calendar days after receiving the product, free of charge and without stating reasons. Wana Bana bears the costs of returning the product, which means that the Client can return the product free of charge. Any shipping costs paid by the Client and the purchase price paid for the product will be refunded to the Client if the entire order is returned.
During the withdrawal period referred to in paragraph 1 above, the Client will treat the product and its packaging with the utmost care. The Client may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation.
The Client can dissolve the Agreement in accordance with paragraph 1 of this article by returning the product to Wana Bana within the term stated in paragraph 1.
Products can be returned to the following address:
Wana Bana , Dieperinklaan 23, 3571WJ, Utrecht, The Netherlands
Any amounts already paid by the Client (in advance) will be refunded to the Client as soon as possible, and in any case within 30 days after dissolution of the Agreement.
Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.
The right of withdrawal does not apply to products that are perishable or subject to obsolescence such as Tights.
The Client shall pay the amounts due to Wana Bana in accordance with the ordering procedure and any payment methods indicated on the Website. Wana Bana is free to offer any payment method of its choice and may change these methods at any time.
Warranties and conformity
Wana Bana warrants that the products satisfy the Agreement, the specifications laid down in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations that are in force on the date the Agreement is signed. If specifically agreed, Wana Bana will also warrant that the product is suitable for purposes other than its normal use.
Any warranties offered by Wana Bana, the manufacturer or the importer will not affect the statutory rights and claims which the Client already has and may invoke by virtue of the Agreement.
If the delivered product fails to satisfy the Agreement, the Client can notify Wana Bana accordingly within 30 days after discovering the defect.
If Wana Bana deems the complaint to be well-founded, the products concerned will be repaired, replaced or refunded in consultation with the Client. The refund cannot exceed the price paid for the product by the Client. This article will not preclude the Client’s right to claim damages, if applicable.
Complaints handling procedure
If the Client has any grievances in connection with a product (in accordance with the article on warranties and conformity) and/or about other aspects of Wana Bana’s service, it can submit a complaint by telephone, by email or by post. See the contact details at the bottom of the General Terms and Conditions.
Wana Bana will respond to the complaint as soon as possible, and in any case within as soon as possible days after having received it. If it is not yet possible for Wana Bana to formulate a substantive reaction to the complaint by that time, Wana Bana will confirm receipt of the complaint within as soon as possible days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to the Client’s complaint.
Wana Bana will process the Client’s personal details in accordance with the privacy statement published on the Website.
The laws of the country where the webshop is established govern this agreement.
In-so-far as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Dutch court in the district where Wana Bana has its registered office.
If any provision set out in these General Terms and Conditions should prove to be void, this will not affect the validity of the General Terms and Conditions as a whole. In that case, the Parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.
The term ‘written’ in these General Terms and Conditions also refers to communication by email, provided that the sender’s identity and the integrity of the email message have been sufficiently established.
Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact us by email or letter.
|Telephone:||+31(0) 642 57 61 80|
|Chamber of Commerce number:||59319739|
Version May 2018
What we collect
We may collect the following information:
- contact information including email address
- invoice address
- payment details when you place an order
- telephone number
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
For further information about this policy
Feel free to contact us.
The table below lists the cookies we collect and what information they store.
|COOKIE NAME||COOKIE DESCRIPTION|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|